The Solution
BPI Net Companies is the home-banking service for corporate customers. It is an ecosystem with many features and services, composed of several parts, and Create IT is responsible for the technological migration of the current website.
The implementation is still ongoing and is carried out in phases, in a very close and trusting relationship between both companies. “There is a great involvement between BPI and Create IT, since otherwise it would not be possible to bring a project of this dimension to a successful conclusion”, says Inês Oliveira, Product Owner at Create IT.
The experience in the Banking area and in OutSystems technology, as well as the functional know-how added by both teams have been fundamental for the success of the project. “We cannot think that, as a technological migration, it is not necessary to have knowledge of the business, so the teams are in constant contact, whether in the analysis phases, in the tests and even in the planning. As there is a strong culture of agile methodologies, specifically at the Scrum level, the interaction is continuous”, she adds.
In addition to contributing with functional analysts, Create IT is also preparing the website's technical documentation. The team also includes OutSystems programmers and a Scrum Master, currently with a total of 7 elements.
A very relevant point is the stability of the professionals in the teams. The IT labor market is very volatile. At Create IT, time and dedication are invested to minimize the turnover of its professionals. “We have almost always achieved an annual turnover of less than 5%, which is also important for customers, providing greater security and more lasting relationships and strong mutual commitment”, highlights Nuno Carvalho, responsible for the People and Culture area at Create IT.
The goal for the future is to maintain and expand the relationship with BPI, “to continue to demonstrate that more than a technological partner, we want to be a reference partner and advisor”, concludes Ricardo Costa.
