Case Study

Hoti Hotels Group

Hoti Hotéis Group's new Intranet, powered by Create IT's DiggSpace and Microsoft 365, enhances communication and knowledge sharing. This unified gateway streamlines access to vital information, fostering growth and agility for daily tasks.
Case Studies
About the Client

Hoti Hoteis Grupo is a portuguese hotel chain dedicated to providing hotel services in the form of ownership, operation, management, or franchise.

The Group started its activity in 1978 and currently has in its portfolio 18 units, of its own and international brands: 

  • Original Brand Hotels: Star inn Porto, Star inn Peniche, Star inn Lisbon, Hotel da Música and Golden Residence Madeira;
  • Meliá Hotels International Hotels: Meliá Braga Hotel & Spa, Meliá Ria Hotel & Spa, Meliá Castelo Branco, Meliá Setúbal, Meliá Madeira Mare Resort & Spa, Meliá Maputo Sky, Meliá Lisboa Oriente, Meliá Lisboa Aeroporto;
  • TRYP By Wyndham Hotels: TRYP Porto Expo, TRYP Porto Centro, TRYP Leiria e TRYP Lisboa Caparica Mar;
  • Marriott International Hotel: Moxy Lisboa Oriente.

Hoti Hoteis positions itself, according to the Atlas of Hospitality 2020 (15th edition of Deloitte), as the 5th largest hotel group / management entity in Portugal, by number of accommodation units.

Key Figures

18
Hotels
+800
Employees
+2TB
of information
20
dpt. file system spaces
The Challenge

Hoti Hotéis is a hotel chain with 100% Portuguese capital that is dedicated to the provision of hotel services, in the form of ownership, operation, management or franchising and is responsible for operating a growing set of hotel units. With more than 800 employees and managing several hotel units that are geographically dispersed, the Hoti Hotéis Group is expanding strongly (average growth of 24% from 2014 to 2018).

In order to cope with this growth, it became essential to implement a solution that would provide the Group with a space for sharing and agile communication with the entire team and, at the same time, increasing the feeling of belonging.

  • The major challenges posed to the Create IT team were:
  • Building a single Intranet site, viewed by all the companies in the Group, and which constituted a gateway to the most important information.
  • Enabling the Intranet site to make it easier to access the collaborative spaces of hotels and central services
  • Increasing employee productivity, providing the Group with an agile and accessible Collaboration Solution to work anytime, anywhere, on any device, and that facilitates interaction with internal and external users

The new Intranet site appears to respond to the dimension that the Group has reached and to the new requirements of our customers and suppliers, making it essential to create an agile communication space with all employees and to adapt working methods. The previous system had limitations both in the ability to share documentation and in collaboration. As our teams are at the center of our success, we needed to take this step to improve engagement and simplify processes.

Henrique FerreiraHoti Hotéis Group Director

Today we know that we are more productive and collaborative. This is the victory at the end of the day: knowing that teams really have a space where information flows naturally and safely.

Miguel Valério Project Manager at Hoti Hotéis Group
The Solution

To successfully respond to the needs of the Hoti Hotéis Group, the solution included the implementation of an Intranet site for all users through Create IT's Diggspace solution, integrated with the Document Management Solution based on Microsoft 365, which becomes the privileged space for collaboration across the Group.

Involving the internal team and partners related to the IT area using the Scrum framework, the Document Management Solution was implemented, migrating the contents previously present in file shares to modern work areas in SharePoint Online, where employees can take advantage of all Microsoft 365 capabilities (such as collaborative document editing) and access information from anywhere or on any device.

According to Miguel Valério, Project Manager at Grupo Hoti Hotéis, "With the new solution, Hoti Hotéis is able to better explore the tools provided by Microsoft 365 from Microsoft. There is now a centralized space for all the Group's documentation and communication. This project went far beyond expectations and we managed to create a collaborative environment that responds to all functional areas, and there are still many features of the Microsoft 365 platform that we may use in the future."

The Result

With the new solution, the Hoti Hotéis Group now has a solution that allows, at the same time, to reinforce the feeling of belonging of the employees of all the hotel units and of the Group central services and to increase productivity and responsiveness with quicker access to information, in a simpler way available anytime, anywhere, on any device.

“The benefits for the Group are clear and linked to the initial goals of the project: streamline information sharing and communication. For us, today it is clear that this was the right path and we feel that our employees have obtained a workspace that gives them the necessary dynamics from the reception to the commercial area, which is able to respond quickly and steadily from any position or working point. We are creating better conditions and an environment that allows our employees to respond more effectively to customers. Today we know that we are more productive and collaborative. This is the victory at the end of the day: knowing that teams really have space where information flows naturally and safely”, concludes Miguel Valério.

Create IT played a decisive role throughout the project, and was always very proactive and available, from advising solutions to implementation. In addition, monitoring the work via the Scrum framework helped ensure that there were perfect transparency and strong commitment from all teams

Miguel ValérioProject Manager at Grupo Hoti Hotéis

From the point of view of management and alignment between teams, the digital transformation project of Hoti Hotéis was exemplary. Through the direct participation of the executive management, the project team obtained all the support and autonomy necessary for the success of the project.

Márcio AntunesProject Manager at Create IT