The Create IT Code of conduct serves as a commitment to our values and cultural 0rganization. It’s built as a recognition that all we do is in the best interest of the company and its people within the highest standards of ethical conduct. We set the bar high for practical and aspirational reasons: These elevated standards help us hire great people, build great solutions that add value to our clients’ businesses. Respect for people, clients, partners, and community is fundamental for our success and is embedded in our DNA since 2001.
Please read and follow the contents of this code of conduct as well as Create IT values and principles. Do so, remembering that each of us have the responsibility to incorporate, and help others to incorporate, what is written in this document. This is the essence of the company, the basis of our culture and way of doing business.
This document applies to all our people and includes other organizations or individuals who we do business with.
If you have any questions or concerns about ethic and code misconduct, be active. Talk to your Manager and Team or you can also submit a question or raise a concern through the following channel: etica@create.pt
We are open to any questions at any time and will not allow punishment or retaliation against anyone for reporting a misconduct in good faith.
You can send us an anonymous message, but we encourage you to step forward and provide your name and contact information so that we may contact you directly if necessary.
The company collaborates with judicial and police authorities, strictly complying with legal norms and recognizing the specific responsibilities of said authorities. We abstain from obstructing their functions and provide requested information promptly, accurately, and clearly.
Employees must report any facts they become aware of that constitute criminal acts to the appropriate authorities. Additionally, employees may report relevant information within the scope of their employment while ensuring confidentiality.
Employees must avoid situations that create conflicts of interest between personal or external activities and the company's interests. If you find yourself in such a situation, promptly disclose it to your Manager and Team.
Employees can make anonymous reports using the following link: https://forms.office.com/r/xrpV2JpEYE. Confidentiality will be ensured.
The company is committed to promoting sustainability and minimizing environmental impacts resulting from our activities. We strive to optimize resource usage, prevent waste, and collaborate with responsible stakeholders. Our goal is to minimize our ecological footprint and contribute positively to society.
While performing duties for the company, all our people must adhere to high standards of professional ethics and avoid situations that could give rise to rumors of misconduct, they should do so ensuring close compliance with the following values and principles:
Our Core Values:
Our Core Principles:
Be inclusive.
We welcome and support people of all backgrounds and identities. This includes, but is not limited to members of any sexual orientation, gender identity and expression, race, ethnicity, culture, national origin, social and economic class, educational level, color, immigration status, sex, age, size, family status, political belief, religion, and mental and physical ability.
Be Responsible.
We all rely and depend on each other to deliver the best solutions as a company.
Each of your decisions will affect clients, colleagues, partners, and you should take responsibility into account when making decisions.
Be respectful.
People don’t agree all the time, and it’s ok, but that isn’t an excuse to be disrespectful or mean. Frustration, from time to time, is something that we will all eventually endure, but we should not let it to turn into personal attacks. An environment where people feel uncomfortable or threatened is not a productive or creative one.
Don’t insult or put down others. Be kind to others and choose your words carefully. Harassment and exclusionary behavior will not be accepted. This includes, but is not limited to:
In life and at work, if someone asks you to stop doing something, just stop.
Different perspectives and disagreements are very common and if there is really a disagreement, seek to understand why. The most important part is resolving disagreements and differing views in a constructive way.
We can always find strength in diversity. Different people have different perspectives, and that can be positive for solving problems and/or generate new ideas. The inability to understand why others hold on to their viewpoint doesn’t mean that they’re wrong. Don’t forget that we all make mistakes and blaming each other doesn’t get us anywhere.
This Code is published on the following channels:
When formalizing the employment contract, each employee signs a declaration attesting to their knowledge of the Code and their individual pledge to complying with it.
Any doubt related to the interpretation or application of this Code should be reported to the Ethics Committee - etica@create.pt.
*updated version: 25/09/2023